Contact channels
FARAZ Support Center
Ticketing with conversation history and file attachments. Recommended for technical and account issues.
Open a ticket →
Support email
support@farazcrypto.ir
Technical questions, subscriptions, payments and bug reports.
Send email →
General email
info@farazcrypto.ir
General questions, partnerships and official correspondence.
Send email →
The live-chat button (bottom corner of the page) also opens FARAZ support; if you have an account, your tickets can be followed in the Help Center.
Response times
| Channel | Team hours | Response target |
|---|---|---|
| Support ticket | Saturday–Thursday · 9:00–18:00 (Tehran time) | Within 24 working hours |
| Support email | Saturday–Thursday · 9:00–18:00 (Tehran time) | Within 2 working days |
| General email | Saturday–Thursday | Within 3 working days |
Critical technical matters (service outages, payment errors) are also watched by automated monitoring outside business hours. Official holidays of the Islamic Republic of Iran shift responses to the next working day.
For account and payment matters, please include your username and payment reference number so we can process your request faster. Never send passwords or full bank-card details by email — FARAZ staff will never ask for them.