1Service definition
FARAZ (domain farazcrypto.ir) is a data-analysis platform that uses statistical, machine-learning and neural-network models to deliver market analysis, forecasts and monitoring tools for 100+ cryptocurrencies and Iran's gold & currency markets. All platform outputs — including price forecasts, confidence levels and trade plans — are analytical and educational information only and never constitute a recommendation to buy, sell, hold or invest.
FARAZ is not an exchange, wallet, market maker or financial advisor; it performs no trading, custody of assets, or off-site payments, and every trading decision remains the user's own responsibility. See the Risk Disclosure for details.
2Accounts & eligibility
- Using the services requires an account created with accurate, up-to-date information; false information may lead to suspension.
- The minimum age for registration is 18 full years.
- Protecting your password and any activity performed through your account is your responsibility; if you suspect unauthorized access, notify support immediately.
- Each user may hold one active account; if duplicates are detected, the most recent account remains valid and the others are suspended.
3Plans & pricing
FARAZ is offered in three tiers; current prices and features are always the ones shown on the pricing section of the homepage and inside the dashboard:
| Plan | Sample features | Price |
|---|---|---|
| Free | 3 forecasts/day · top 10 coins · 7-day horizon | Free — forever |
| Premium | 50 forecasts/day · 100+ coins · up to 1-year horizon · scanner & alerts | Monthly, or discounted 3/6/12-month terms |
| VIP | Unlimited forecasts · live mode · Telegram alerts · API | Monthly, or discounted 3/6/12-month terms |
Pricing is shown in Iranian Toman (the English interface lists US-dollar prices, which are converted to Toman at the live market rate when you pay; the gateway settles in Iranian Rial). The exact payable amount is always displayed at checkout before any charge. FARAZ may change prices or plan features with public notice; changes never affect a period you have already paid for.
4Payments
Paid plans are purchased online through the Zibal payment gateway (درگاه پرداخت زیبال):
- Select the plan and duration; the checkout screen shows the exact payable amount (and, for dollar-denominated prices, the live USD→Toman conversion used) before anything is charged.
- You are redirected to the secure Zibal gateway, where you can pay with any Iranian bank card. The transaction is settled in Iranian Rial.
- Your subscription is activated instantly once the gateway confirms the payment, and a receipt with the payment reference number is emailed to you and recorded in your panel.
If a payment is canceled or fails, nothing is charged and you can safely retry. In the rare case where money leaves your account but the plan is not activated, contact support with your payment reference number for an immediate check.
5Refunds, withdrawal & cancellation
This section follows Article 37 of the Islamic Republic of Iran's E-Commerce Law (the consumer's right of withdrawal in distance contracts), adapted to the digital nature of the services:
| Situation | Outcome |
|---|---|
| Gateway payment canceled or failed (no amount settled) | Nothing is charged; you can safely retry whenever you like. |
| Within 7 working days after activation, without effective use of the quota | Full refund upon request via support. |
| After effective use of the services (e.g. most of the quota consumed, or the period elapsed) | Due to the digital, immediately-delivered nature of the services, no refund applies — except upon proven serious technical failure. |
| Persistent technical outage (over 72 consecutive hours) within an active period | Compensatory extension or pro-rata refund for the outage days — at the user's choice. |
- Gateway refunds are returned through the Zibal gateway to the paying bank card, within at most 7 working days of request approval.
- Cancelling auto-renewal of the next period is possible at any time from the panel or via support; the current period stays active until it ends.
- If the paying card is blocked or changed, coordinating with the bank is the user's responsibility.
To request withdrawal or a refund, use the Contact page and include your username, payment reference number and payment date.
6User responsibilities
- The services may be used only for lawful purposes and in line with the Acceptable Use Policy.
- You acknowledge that analytical outputs are probabilistic and that no trading profit is guaranteed.
- Bulk republication of paid outputs (e.g. via bots or scraping) for commercial purposes is prohibited without written permission.
- Accounts are personal and non-transferable.
7Intellectual property
All material and moral rights in the platform — design, models, code, logo and analytical content — belong to FARAZ. Public content (such as the track record) may be referenced with attribution and a link to the site; commercial reproduction or re-offering of the services under any title is prohibited and actionable.
8Availability, changes & temporary downtime
FARAZ aims to keep the service continuously available (24/7); however, scheduled maintenance, technical faults or factors beyond our control (including outages of upstream market-data sources or the internet) may cause temporary downtime. For extended outages, the compensation mechanism in the refund section applies. FARAZ may add, remove or modify features, provided the core of the service is preserved for the period you have paid for.
9Limitation of liability
To the extent permitted by the laws of the Islamic Republic of Iran, FARAZ's aggregate liability for any claim is capped at the amount paid by the user in the 12 months preceding the claim. FARAZ is not liable for any indirect loss — including lost trading opportunities or foregone profit — arising from reliance on analytical outputs, since the services are analytical-educational and trading decisions are taken solely by the user.
This limitation does not cover mandatory statutory liabilities that cannot be waived under mandatory law.
10Termination
Upon a serious breach of these terms (including unauthorized access attempts, payment fraud, or unauthorized bulk republication), FARAZ may suspend or terminate the account with or without notice. Termination for the user's breach does not qualify for a refund. You may also stop using the services at any time by deleting your account from the settings (the effect of data deletion is described in the Privacy Policy).
11Governing law & dispute resolution
These terms are governed by the laws of the Islamic Republic of Iran; in their interpretation and enforcement, mandatory law — including the E-Commerce Law and the Consumer Protection Law — prevails. Disputes are first pursued through correspondence and the support channels; failing resolution, the lawful courts of the Islamic Republic of Iran (Tehran) have jurisdiction.
12Contact & complaints
Official contact channels are listed on the Contact page. Once the e-Namad seal is issued, users may additionally file complaints through the official e-Namad system (enamad.ir); the seal verification link will be announced here upon issuance.
13Changes to these terms
The up-to-date version of these terms is always published on this page with its last-updated date. Material changes (including to payments and refunds) are announced to paying users at least 7 days before taking effect; continued use afterwards means acceptance of the new version.